Global Response

SEPTEMBER 11, 2023

There’s a lot of misconceptions around what call centers do and don’t provide, so here’s a few key things to know: A call center is not an answering service. Traditional call centers offer support for inbound or outbound customer communications via voice calls. Contact centers.

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Select VoiceCom Blog

JULY 11, 2022

Technical support Technical support is a type of customer service, but not all customer service calls are technical support. Companies typically provide this type of inbound call if products or services are more complicated and require multiple steps before use. What Is an Outbound Call?

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Global Response

DECEMBER 5, 2022

In-House Call Centers versus Outsourced Call Centers The debate between in-house and outsourced call centers is widespread for companies as they grow. An in-house call center is managed by a company’s employees, which means there is a dedicated team of internal employees directly answering customer calls.

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