Fonolo

FEBRUARY 9, 2023

In the world of contact center metrics, service level has always held a special place. This metric is universally understood across the industry, and clearly conveys how quickly customer calls are answered by support agents. What is the Purpose of Service Levels?

Service level 142

Service level Call Center Abandon rate Metrics 142

Outsource Consultants

MAY 20, 2019

Outsourcing has long been a common feature in healthcare, including custodial, laundry, food service, and medical supply vendors serving in support functions. In fact, in a survey of medical leaders from 709 hospital and inpatient facilities, 81 percent said their satisfaction with outsourced service exceeded expectations.

Healthcare 64

Healthcare outsourcing Call Center industry standards 64

Fonolo

JUNE 9, 2014

In the world of contact center metrics, “service level” has always held a special place. It gives the industry a universally understood way to talk about how quickly customer calls are answered by support agents. And for many call center managers, maintaining these service levels is a top priority.

Service level 96

Service level Call Center Abandon rate Metrics 96