Fonolo
FEBRUARY 9, 2023
In the world of contact center metrics, service level has always held a special place. This metric is universally understood across the industry, and clearly conveys how quickly customer calls are answered by support agents. What is the Purpose of Service Levels?
Outsource Consultants
MAY 20, 2019
A healthcare call center can save time, reduce manual tasks and lower costs in many ways: 24/7 answering services. Better customer service levels, even during your busiest times. Medical offices must guard against errors and inefficiencies that can lower patient satisfaction. Insurance verification.
Fonolo
JUNE 9, 2014
In the world of contact center metrics, “service level” has always held a special place. It gives the industry a universally understood way to talk about how quickly customer calls are answered by support agents. And for many call center managers, maintaining these service levels is a top priority.
Expert insights. Personalized for you.
142 
Let's personalize your content