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What Healthcare Leaders Need to Know About Using Call Center Services

TeleDirect

Why Your Healthcare Organization Should Use Call Centers | Patient-First Customer Service | Compliant, Secure Data | Discover TeleDirect’s Business Process Outsourcing Solutions Today. Why You Should Use Call Center Services. Gaining new patients is important for healthcare leaders. Why do companies use call centers?

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Why an 80/20 Service Level is Wrong for Your Call Center

Fonolo

For some outsourced call centers (BPOs), missing a service level could result in financial penalties — or even the loss of their contract! With so much riding on this metric, it’s shocking to see how many call centers choose their service level arbitrarily, or with minimal consultation.