Human Interaction: Keeping the Robotic Revolution for Call Centers on Hold
TeleDirect
JULY 17, 2020
Expecting a friendly, knowledgeable agent to address their concerns, they’re instead presented with an automated answering service. So much for personalized attention! A real person isn’t available right now, so I’ll use keywords, algorithms and scientific data analysis to try and figure out your problem. I’m a robot.
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