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6 Proven way to improve sales reps productivity with Cloud telephony

JustCall

Sales has become more flexible and agile than ever because of the heavy competition in almost each and every sector. Moreover, with humans as buyers sales can never be linear. Sales reps have to go for multiple calls and process that are mostly disorganized and not streamlined. So, how is this all working out?

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[Guide] Interactive Voice Response (IVR): Meaning, Benefits and Setup

JustCall

IVR works as a virtual receptionist or the first line of defense for your support team. Acts as a lead generation tool. IVR not only acts as a virtual receptionist but can be a potent solution for lead generation too. IVR gives leads the option to record and save their questions as voicemail. Lower the operational cost.

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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

So, when a customer calls your support team, you need a defined system wherein the response time is faster, the average resolution time is shorter, and the backlog is minimum. It is where the customer relationship and the lead generation process begin. Moreover, leading callers through a string of transfers can be a put-off.