Fonolo

JANUARY 31, 2023

Include workshops and group activities as much as possible! As part of your formal training plan, schedule time to send staff to conventions, classes, and workshops. Involve your employees in data collection and analytics. Use incentives and gamification Call center training material can get pretty dry.

Call Center 141

Call Center Contact Center Coaching Gamification 141

NobelBiz

APRIL 18, 2023

As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. What I liked the most are the seminars and workshops we did all year round.

Call Center 182

Call Center Management Scripts Coaching 182

NobelBiz

JUNE 5, 2023

Call centers need reliable CRM systems, automated dialing software, and data analytics tools to drive successful lead generation programs. Learn how to implement a solid call center gamification strategy today by watching our dedicated workshop. Personalization is the key to unlocking successful lead generation.

Call Center 52

Call Center Scripts CRM Contact Center 52

CX Journey

NOVEMBER 12, 2015

I felt challenged to use personal stories more, and service tales are a great way for us insight professionals to bring to life research or analytics findings through the eyes of one customer. Patrizia Bertini got some unsuspecting volunteers to play with Lego in a reconstruction of such a workshop. I kid you not.

Gamification 63

Gamification Airlines Construction Coaching 63

NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. Integrate CRM and Other Tools Optimizing your call center dialer software requires integrating it with other vital tools like CRM systems, ticketing software, and analytics tools.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.

Contact Center 84

Contact Center Gamification Coaching Quality management 84