JustCall

APRIL 5, 2022

VoIP is much more than just about making and receiving voice calls. The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. So, you ideally want to pick a vendor that provides advanced VoIP features. Smart call routing.

voip 52

voip CRM Interactive Voice Response Sales 52

JustCall

APRIL 3, 2023

Loaded with powerful features such as predictive dialing, intelligent analytics, and multiple integrations, they can easily replace PhoenBurner. JustCall JustCall is a powerful cloud-based phone system for remote sales and customer support. Its highest-rated features are VoIP numbers, VoIP phone calls, and desk-to-desk calls.

voip 52

voip Interactive Voice Response CRM Coaching 52

aircall

AUGUST 18, 2017

Mention, a media monitoring software company , has been using Aircall’s VoIP phone system for more than three years. Founded in 2012, Mention rapidly acquired over 650,000 customers. The platform helps companies track their web and social media presence and draw analytical insights. How Mention uses Aircall. The need for speed.

Sales 59

Sales Outbound sales Inbound sales voip 59

OctopusTech

SEPTEMBER 9, 2023

The dedicated call centers handle day-to-day customer queries such as solving credit card issues, checkout process problems, and many more. It is a strategic method by which businesses can lower their operational costs and optimize customer service solutions. But this is not all.

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Best practices outsourcing Call Center virtual call center 62

JustCall

FEBRUARY 13, 2023

These centers can play a significant role in helping companies to improve their bottom line, increase customer satisfaction, and expand their reach. One of the most significant benefits of call centers is their ability to provide fast and efficient customer service. What is a Call Center?

Sales 52

Sales Call Center Interactive Voice Response CRM 52

CrazyCall

AUGUST 8, 2019

Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! Outbound and inbound customer services should be constantly measured to be improved. First call resolution (FCR), perhaps more than any other call center metrics, shows the level of customer service.

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Call Center Metrics Abandon rate Management 52