CSM Practice

FEBRUARY 20, 2020

As a result of the insights and resultant playbooks, the customer success team continually drives business outcomes for their clients at scale and in a proactive manner. This stage is the height of customer success maturity where the entire organization becomes customer-centric. An Advanced Analytics Case Study.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

ChurnZero

JANUARY 25, 2024

According to Customer Success Collective’s State of Customer success 2023 report , over two-thirds of customer success professionals don’t use AI in their role—presenting an advantage for those already using AI, and an opportunity for those prepared to learn.

Education 52

Education Upselling Consulting Consulting 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. Strategies in Optimizing Call Center Customer Support for Increased Revenue.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56