Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

CSM Magazine

AUGUST 14, 2020

In today’s irregular world you need to make sure your customers are loyal to your brand. Anastasia Tatsenko, Head of Sales and Customer Success at NetHunt CRM explains. In the regular world, obtaining customer loyalty is an important goal for any business to achieve. The formula is simple. Stats please!

CRM 85

CRM Customer retention Feedback Sales 85

JustCall

APRIL 27, 2020

despite its strong and adept team, was losing its customers to bigger firms in the area. Few companies in the industry were using cloud-based phone systems. The CEO of the Utah-based insurance company said: “ We had apprehensions about customer calls going unanswered during the number porting process.

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86

JustCall

APRIL 27, 2020

Few companies in the industry were using cloud-based phone systems. However, with JustCall’s quick and easy number porting, switching to the cloud phone system ensured that there were no disruptions in the customer service and sales operations. Developing a customer-centric contact strategy was the main goal.

Interactive Voice Response 52

Interactive Voice Response CRM Average Handle Time Sales 52

Callminer

JULY 23, 2019

Tools like interaction analytics can help call center managers identify relevant issues and deliver precise, targeted feedback to agents and have a more direct impact on metrics like call handling time. Many of the tips are those from experts directly in the call center industry. Getting customers to the right agent was a challenge.

Best practices 140

Best practices Feedback Call Center Coaching 140

OctopusTech

SEPTEMBER 29, 2022

A customer service tool also provides a knowledge base to users, handles inbound and outbound communications, come up with analytics dashboards, and integrates with various automation software. Many platforms provide solutions based on industry, compatibility, usage, features, and scale of business. Integrated CRM.

Customer Service 62

Customer Service CRM Self service Analytics 62