TeleDirect

MARCH 12, 2018

Success in real estate depends on a host of factors. You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. If you’re in the real estate industry and currently use BPO services, you already know the tremendous advantage they provide.

Real estate 94

Real estate outsourcing Call Center Business Process Outsourcing 94

NobelBiz

MARCH 12, 2024

Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. Providing Personalized Customer Experiences: Unified CXM leverages data analytics and insights to understand specific customer preferences and behaviors. Enables quick service on the platform of their choice.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

TechSee

FEBRUARY 27, 2018

of the workforce—work from home at least half the time, Global Analytics Workplace reports, many of them in customer service roles. Companies are increasingly recognizing the importance of adopting a convenient, anytime, anywhere communication system for real-time support. As of 2017, roughly 3.7 million employees—2.8%

Customer Service 116

Customer Service Real estate Call Center Enterprise 116

Aspect

JULY 15, 2020

Contact center s see the opportunity to r educe their real estate costs, but they are not confident in the long-term success of work-from-home. We have been a pioneer in the development of cloud-based contact center solutions with our Aspect Via Platform , and Aspect Via WFM is in high demand.

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

TLC Associates

OCTOBER 30, 2019

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Agents, Supervisors, and Managers.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

JustCall

MARCH 7, 2023

Follow-Ups Superstar call agents make it a point to follow up with the customers they interact with to ensure that the solution delivered worked for them. Contact Center Technologies Contact center solutions are actually a stack of multiple technologies that help streamline the total operations at the facility.

Contact Center 52

Contact Center Multichannel Contact center software contact center solutions 52