TeleDirect
MARCH 12, 2018
Success in real estate depends on a host of factors. You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. If you’re in the real estate industry and currently use BPO services, you already know the tremendous advantage they provide.
Talkdesk
FEBRUARY 14, 2020
ClickPay believes in combining leading-edge technologies with hands-on services to create complete, customized solutions that drive efficiencies, enhance resident satisfaction, and give real estate businesses a strong and secure platform for growth.
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NobelBiz
MARCH 12, 2024
Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. Providing Personalized Customer Experiences: Unified CXM leverages data analytics and insights to understand specific customer preferences and behaviors. Enables quick service on the platform of their choice.
Playvox
FEBRUARY 27, 2024
The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable to contact centers. While many companies begin by deploying these solutions, this is only the beginning of the journey when it comes to employee engagement strategies.
Aspect
JULY 15, 2020
Contact center s see the opportunity to r educe their real estate costs, but they are not confident in the long-term success of work-from-home. We have been a pioneer in the development of cloud-based contact center solutions with our Aspect Via Platform , and Aspect Via WFM is in high demand.
TechSee
FEBRUARY 27, 2018
of the workforce—work from home at least half the time, Global Analytics Workplace reports, many of them in customer service roles. Companies are increasingly recognizing the importance of adopting a convenient, anytime, anywhere communication system for real-time support. As of 2017, roughly 3.7 million employees—2.8%
3CLogic
APRIL 6, 2021
Real-time guidance : Rather than usurp the contact agent’s role, NLP can provide the representative real-time guidance while they’re on the phone with a customer to help them be more effective. One of the most exciting developments is speech analytics , in which the AI analyzes a conversation and provides actionable insights.
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