Calltools

OCTOBER 28, 2020

Visualize Data When agents access real-time data during a call, it improves: Response times Service outcomes Call accuracy Dialers, especially preview dialers, provide agents with the real-time data needed to facilitate call handling tasks, such as upselling or customer service. Provide managers with more accurate predictive analytics.

CRM 52

CRM Complaint resolution Call Center Upselling 52

JivoChat

JUNE 9, 2021

From powerfully-built CRMs to drive home sales to project management software that keeps campaigns organized, the right tech can help get the job done. A chatbot marketing strategy can help a business by automating common processes, responding to common customer inquiries, and even processing sales and closing the deal.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

SmartKarrot

APRIL 23, 2020

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. We notice there is decent overlap with account management, sales and customer support. CSM’s have good product knowledge and domain expertise.

Management 10

Management Complaint resolution Customer retention Engineering 10