Analytics Complaint resolution Feedback Study 
Return Customer
AUGUST 15, 2018
A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Maintain Customer Data and Run Analytics. Brands need to be proactive when communicating with customers and asking for feedback. Always Keep the Customer in the Loop.
SmartKarrot
APRIL 23, 2020
Advanced analytics to predict customer behavior and target customer segments: Use of technology to make more informed decisions. There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc.
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