Analytics Cloud contact Document Virtual Agent 
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Talkdesk CX Cloud contact center – Talkdesk, Inc. Dustin Hubbard, Chief Technology Officer at WaFd Bank.
8x8
MARCH 12, 2019
Here’s what AI in the contact center could do for your business: Use a Virtual Agent. A combination of 8x8’s existing AI technology and Google’s Contact Center AI gives you the ability to route simple questions to a virtual agent. Use Agent Assist.
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Connect
DECEMBER 11, 2023
By orchestrating first-line customer engagement with intelligent routing, the solution can allocate basic engagements and repetitive tasks to automated AI solutions like chat bots or conversational virtual agents. We provide simple, elegant solutions to the most complex problems.
AWS Machine Learning
AUGUST 30, 2023
This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. It also provides attribution and transparency by displaying links to the reference documents and context passages that were used by the LLM to construct the answers.
JustCall
MARCH 9, 2023
Some of its key features are: AI-based self-service Omnichannel and workforce engagement Collaboration tools Customer experience analytics Pros: The power of AI can be utilized to enhance service levels of various aspects of call centers, including training, analytics, fraud detection, agent assistance, etc.
Fonolo
APRIL 6, 2020
It has call recording, analytics settings and a host of other integrations. HubSpot is one of the leading players in the contact call center space and is one of the best CRM systems for most businesses. Allowing you to connect to multiple customer service channels, including rentable telephone lines, live chat, and email queues.
3CLogic
SEPTEMBER 28, 2022
The ServiceNow Healthcare platform gives control to the patients and improves their experience by offering digital self-service options for common requests and virtual agent experiences that further enhance the self-service options available to patients. Improved Patient Care Experiences. Streamlined Operations.
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