Analytics, Chief Customer Officer, Surveys and Time management

Do customer success teams have an operational leadership gap?

ChurnZero

MAY 15, 2024

Yet, the data suggests, there’s something else at play: a lack of operational leadership experience within our survey respondents’ teams. We asked CSMs to select which aspects of leading a team their manager is good at. Our top three results: Making time for me when I need them. (73%) 71%) Being a good advocate for our team. (67%)

Chief Customer Officer

Chief Customer Officer Coaching Surveys Best practices

CS Career Guide: Customer Success Job Titles, Descriptions, & Salary

ChurnZero

APRIL 13, 2021

To help answer some questions you might have around the Customer Success job market, we created this overview that will describe what the different career paths are that you can pursue, with descriptions for each role and the industry salaries. . Chief Customer Officer. Customer Success Vice President/Director .

Chief Customer Officer

Chief Customer Officer Customer centricity Customer advocacy Accountability

Customer Contact Central

Do customer success teams have an operational leadership gap?

CS Career Guide: Customer Success Job Titles, Descriptions, & Salary

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