JivoChat

JUNE 9, 2021

One technology leading the way online is chatbot marketing. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. This means savvy marketers and business people are turning to chatbots and other conversational marketing tools at quickly escalating rates.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

ShepHyken

NOVEMBER 29, 2019

The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. Bots can enable automation to the extent of self-service (for basic queries/complaints) for the customers.

Technology 325

Technology Customer Experience Complaint resolution Gamification 325

Balto

JUNE 20, 2023

Conversational AI has provided a fast and cost-effective way for contact centers to offer quick, more personalized, and engaging chat conversations to their customers. According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed.

Contact Center 52

Contact Center Chatbots Complaint resolution Wait times 52

Return Customer

AUGUST 15, 2018

A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Maintain Customer Data and Run Analytics. You can use Chatbots to address routine customer queries and complaints. Always Keep the Customer in the Loop.

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71