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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

One technology leading the way online is chatbot marketing. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. This means savvy marketers and business people are turning to chatbots and other conversational marketing tools at quickly escalating rates.

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Customer Complaints: A Guide to Resolving 8 Regular Issues

Nicereply

By effectively resolving complaints with excellent customer service, you retain existing customers and increase customer satisfaction , enhancing the likelihood of future sales from these loyal patrons. Help your business grow Complaint resolution is not just about damage control but also a powerful tool for business expansion.

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Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

Bots can enable automation to the extent of self-service (for basic queries/complaints) for the customers. Amazon is using bots for quick queries and complaint resolution. More than 98% of customers contacting the chatbot stay within the bot. They are useful when the customer service team is not available.

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Conversational AI: Everything You Need to Know for Your Contact Center

Balto

Conversational AI has provided a fast and cost-effective way for contact centers to offer quick, more personalized, and engaging chat conversations to their customers. According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed.

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The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

Outsourced customer care services is revolutionised by technology Customer service is no longer solely restricted to in-person contacts or phone conversations in today’s fast-paced and fiercely competitive corporate climate. Q: What are the potential benefits of outsourcing customer care services?

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CX Trends You Need to Watch in 2018 [White paper]

Fonolo

Overhauling company infrastructure to provide a more ‘personal’, intimate customer experience: Companies who have seen success in both online and in-store sales continue to reach the customer at every turn, via pop-up shops, alerts, and other innovative means. Adding to this personalization, chatbots can also field frequently asked questions.

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4 Customer Support Myths to Avoid

Return Customer

A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. You can use Chatbots to address routine customer queries and complaints.