TeleDirect

DECEMBER 14, 2023

How do we manage this as a national business process outsourcer? Let’s explore our integrated technology stack and how it benefits your business. Call centers started with using traditional phone lines, which morphed into VoiP and interactive voice response (IVR).

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. One common mistake I see from call centers that I have consulted with over the last year is…”. Janeen Ansell. Tele_Direct. Mihai Corbuleac.

call center software 210

call center software Call Center Contact Center Analytics 210

HGS

NOVEMBER 19, 2014

Posted by John Hooper, SVP Client Relations and Business Development, HGS Canada. Hire a consultant, a partner, or do it yourself but test your current customer touch points be it by phone, web site, email, chat, video, text, etc. How many buttons do customers need to press on your IVR to get service? Wed, 11/19/2014 - 19:39.

Business Process Outsourcing 130

Business Process Outsourcing outsourcing Interactive Voice Response Analytics 130

Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. BPO can also include other functions that may be outsourced, such as accounting, human resources and so on.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

DMG Consulting

MAY 15, 2018

Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. This is where artificial intelligence, machine learning, natural language understanding, and analytics come in.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

Vistio

JUNE 29, 2021

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). What are some of the tried-and-true solutions to the pain points you just mentioned that have been successful time and time again in organizations that you’ve consulted with?

Contact Center 52

Contact Center Consulting Consulting outsourcing 52

Talkdesk

NOVEMBER 25, 2020

Built on a modern cloud-native microservices architecture, Talkdesk CX Cloud provides the most comprehensive suite of contact center applications on a single cloud platform, including: Customer engagement applications to help organizations intelligently and cost-effectively interact with customers on the channel of their choice.

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101