DMG Consulting

JUNE 13, 2017

Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. Outlook for WFO Vendors. Learn more at www.dmgconsult.com. Subscribe to the Free DMG Newsletter.

contact center workforce 48

contact center workforce Business Process Outsourcing Gamification Contact Center 48

HGS

NOVEMBER 19, 2014

Posted by John Hooper, SVP Client Relations and Business Development, HGS Canada. Hire a consultant, a partner, or do it yourself but test your current customer touch points be it by phone, web site, email, chat, video, text, etc. business management outsourcing. business process management. LEAVE A COMMENT.

Business Process Outsourcing 130

Business Process Outsourcing outsourcing Interactive Voice Response Analytics 130

TeleDirect

JANUARY 9, 2019

TeleDirect’s call center platform has plenty of built-in business-friendly tools and resources to boost revenue, increase customer satisfaction, and help you re-focus on what you do best! How can a professional outsourced call center do all this and more? It all starts with getting the right assistance.

Call Center 66

Call Center Business Process Outsourcing outsourcing Upselling 66

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Analytics 98

Analytics Call Center Contact center software Scripts 98

Serenova

JANUARY 7, 2020

Today, that solution unifies everything from customer engagement to quality management to analytics. Customers who need accelerated support turnaround, anywhere/anytime access and more customized technical consulting have a choice of tiered support plans that match their needs. The Right Technology + People = True Transformation.

Contact Center 64

Contact Center Technology Business Process Outsourcing contact center solutions 64

TeleDirect

NOVEMBER 14, 2018

Your retail center could try and manage this outsized effort alone, but who has the time – or the money – to dedicate so many resources to just one part of your business? TeleDirect’s business process outsourcing (BPO) services, specifically tailored to meet your current call center capacity, even while anticipating future growth!

Call Center 59

Call Center call center solutions outsourcing Business Process Outsourcing 59

TeleDirect

DECEMBER 10, 2018

That’s why TeleDirect’s call center surveys , with industry-leading tools and resources designed for optimal customer service, are one of the most popular business process outsourcing options (BPO) available today. Peripheral service information and analytics. TeleDirect will show you how!

Call Center 63

Call Center Surveys Business Process Outsourcing outsourcing 63

Global Response

FEBRUARY 13, 2022

In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. BPO can also include other functions that may be outsourced, such as accounting, human resources and so on.

Call Center 62

Call Center outsourcing Telemarketing Business Process Outsourcing 62

DMG Consulting

APRIL 4, 2017

Thank you for your interest in DMG Consulting’s publications. The cloud-based model allows end users to acquire capabilities they may not have been able to afford previously, such as automatic call distributors, dialers, CRM systems, workforce management, analytics, and hiring solutions. First Name * Last Name Email Address *.

Contact Center 59

Contact Center contact center solutions Enterprise Business Process Outsourcing 59

COPC

MARCH 23, 2020

Some of the businesses which have been able to successfully deploy Work-At-Home programs have been the large Business Process Outsourcing (BPO) providers, such as Teleperformance, Concentrix and Tech Mahindra (TechM). s Senior Consultants, has supported many Work-At-Home environments over the last ten years.

At home agents 52

At home agents Consulting Consulting Government 52

Vistio

JUNE 29, 2021

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). What are some of the tried-and-true solutions to the pain points you just mentioned that have been successful time and time again in organizations that you’ve consulted with?

Contact Center 52

Contact Center Consulting Consulting outsourcing 52

DMG Consulting

MAY 15, 2018

Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. This is where artificial intelligence, machine learning, natural language understanding, and analytics come in.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. This also ensures streamlined processes and improved customer experiences.

outsourcing 52

outsourcing Business Process Outsourcing Contact center software Finance 52

Vistio

JULY 11, 2022

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. So that was a lot of fun, really cool stuff. There was a leadership change going on there.

Technology 52

Technology Self service Contact Center Analytics 52

Talkdesk

NOVEMBER 25, 2020

Analytics and insights to ensure peak operational performance, including flexible and intuitive real-time operational dashboards, BI tools and surveys. AI and knowledge solutions to reduce cost and drive smarter, more efficient interactions.

Contact Center 101

Contact Center Business Process Outsourcing outsourcing Self service 101

Global Response

JANUARY 23, 2023

When setting goals around self-service options or automation, you might want to track metrics like: chatbot analytics knowledge base pageviews customer feedback (especially pop-up “was this page helpful?” As a more tactical goal, make sure that you have an outcome in mind that is measurable and specific.

Customer Service 62

Customer Service outsourcing Self service Inbound sales 62

CSM Magazine

FEBRUARY 14, 2023

Melissa Copeland, Principal at Blue Orbit Consulting reveals six predictions for a successful contact center in 2023. Outsourcing is back and also brand new again: on-shoring, near-shoring or off-shoring. Speech analytics allow visibility into what is going on during 100% of transactions – not a sample or just certain calls.

Contact Center 52

Contact Center outsourcing Business Process Outsourcing Consulting 52