CSM Magazine

OCTOBER 29, 2020

AI For Improved Customer Journey Analytics. Customer journey analytics aims to analyse customer experiences across all touchpoints : these include the acquisition, activation and adoption stages. The latter is the ideal goal for most online sellers. Robotic Process Automation.

Technology 45

Technology Customer Experience CRM Scripts 45

CSM Magazine

OCTOBER 28, 2020

AI For Improved Customer Journey Analytics. Customer journey analytics aims to analyse customer experiences across all touchpoints : these include the acquisition, activation and adoption stages. The latter is the ideal goal for most businesses. Robotic Process Automation.

Technology 40

Technology Customer Experience CRM Scripts 40

Amity

AUGUST 29, 2016

The 1990s saw the battle of acronyms and the inception of CRM heavy-hitters. The 2000s hit the CRM industry as hard as any other software-based industry due to the dot-com bubble bursting so epically. During this decade, we also saw CRM starting to find its way to the cloud. Human biology. IBM's Watson comes to mind first.

CRM 77

CRM Self service Analytics Scripts 77

Fonolo

NOVEMBER 17, 2020

In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. A properly scripted menu leads customers to the answers they need, provides them with the opportunity to navigate to a live agent, and decreases the overall call volume that reaches the call center. Social Media ?

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Dialer 360

SEPTEMBER 7, 2018

Huge Data Analytics. With today trend towards a big data analytics is also helping thing to automate. Utilize the complex data sets from different sources. They are leveraging these analytics. In fact, as per vendor of customer today, are willing to share personal data with companies.

Call Center 20

Call Center Interactive Voice Response Analytics Call flow 20

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With in-depth training sessions through e-learning, virtual assistance, and scripting tools, clearly establish company goals and expectations and provide your agents the confidence to tackle any initiative. This is where big data and predictive analytics come into play. Bring top-performing agents to training.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Balto

SEPTEMBER 7, 2023

Enter revenue intelligence, a modern, AI-powered approach that automates and centralizes data collection, analytics, and forecasting in a single platform that eliminates siloed data and integrates your departments into a cohesive force to be reckoned with. Not to mention, the process is severely decentralized.

Sales 52

Sales Coaching Analytics CRM 52