Analytics Average Handle Time Sales White Paper 
TechSee
OCTOBER 19, 2021
retail sales – in 2020. For every $1 billion in sales, the average retailer incurs $106 million in merchandise returns. If the item is used or damaged, Amazon allows the seller to keep 50% of the sale price – and even more for software. Use of Analytics. of total U.S. Enhanced Selling Skills.
Callminer
FEBRUARY 4, 2021
Download our white paper, The Vulnerability Blueprint: How to Identify, Support and Retain Vulnerable Customers , to learn more about how your organization can identify and support vulnerable customers. As well, a specific focus on compressing Average Handle Times (AHT) allows organizations to maximize their limited capacity.
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Callminer
MARCH 9, 2020
“While software is not able to fully schedule by itself (yet), having a software that can pre-place best sellers according to highest sale hours not only saves you some time, but actually helps ensure your best people are always on your toughest jobs.” Look for tools that automate skill-to-task matched scheduling.
Noble Systems
JANUARY 30, 2019
After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Effective agent training and coaching have been a top priority for contact centers for a long time. Dive Deeper into Customer Intelligence with Analytics. Learn more.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Noble Systems
JANUARY 30, 2019
After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Effective agent training and coaching have been a top priority for contact centers for a long time. Dive Deeper into Customer Intelligence with Analytics. Learn more.
Transparent BPO
JANUARY 14, 2020
The continuous deployment of and advances in artificial intelligence will provide brands with massive amounts of data on their customers while at the same time presenting the challenge of making sense of the data to improve customer experience. The company’s leaders hired us to help them meet some aggressive sales goals.
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