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Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!

SmartKarrot

Conversation Intelligence: Unraveling the Power of Data Conversation intelligence primarily focuses on leveraging data and analytics to gain insights from human-to-human conversations. Backend Integration To fulfill the user’s request, the conversational platform may need to integrate with various backend systems or APIs.

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How Q4 Inc. used Amazon Bedrock, RAG, and SQLDatabaseChain to address numerical and structured dataset challenges building their Q&A chatbot

AWS Machine Learning

The Q4 Platform facilitates interactions across the capital markets through IR website products, virtual events solutions, engagement analytics, investor relations Customer Relationship Management (CRM), shareholder and market analysis, surveillance, and ESG tools. LangChain supports Amazon Bedrock as a multi-foundation model API.

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Cloud technology the key to delivering future-ready CX and EX

Connect

In this regard, innovation in the areas of automated business processes, advanced analytics and artificial intelligence (AI)-powered orchestration will reshape the customer experience (CX) while elevating the employee experience (EX) by offering unprecedented simplicity, efficiency and agility. Real-time decision-making. Support employees.