Talkdesk

JANUARY 16, 2018

What are your customers saying about your company or your competitors? Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

What are your customers saying about your company or your competitors? Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Customer centricity Construction 40

Dialer 360

DECEMBER 14, 2018

Safe from both aspect customer-centric, staff-centric, legacy-based yet modernized and the list goes on. This is the reason for relatively clear and easy on customer demands. Artificial Intelligence Integrated – Customer Interactions. Business is getting deeper into predictive analytics by using AI applications.

Call Center 21

Call Center Analytics Customer centricity APIs 21

Natalie Petouhof

MAY 25, 2016

What to Consider If You Want to Develop An IoT Product Strategy Constellation’s next-generation customer experience theme focuses on how digital business and IoT not only improve the customer journey, but also transforms business models.

Customer centricity 45

Customer centricity Technology Customer Experience Big data 45

aircall

MAY 24, 2021

In today’s marketplace, it’s hard to survive without the cloud, big data, APIs, IoT, machine learning, artificial intelligence, automation, and mobile technologies. Partnerships and alliances: provision for tools, analytics, capturing data, etc. Build customer-centric processes. Hire the right talent.

Best practices 62

Best practices Call Center Technology Analytics 62

aircall

MARCH 19, 2021

With all the available customer data companies have at their disposal to enhance the performance of customer service, sales, and marketing efforts, a remarkable 73% of companies still do not use it effectively. And out of those who do practise data collection, only 12% analyze it. All Customer Data in One Phone.

Sales 62

Sales CRM Marketing Best practices 62