CSM Magazine

MARCH 27, 2020

For example, take Scenario A. For example, someone with a payment issue might get directed to billing. These are some that are common: Answering Service : this is the tech behind automated phone tracks. It’s common to have many, if not all of these channels available.

Customer Support 52

Customer Support Self service Feedback Upselling 52

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”. peoplogica.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”. peoplogica.

Management 182

Management Customer Service Consulting Consulting 182

Callminer

SEPTEMBER 5, 2017

Companies that use speech analytics software have an easier time monitoring these interactions. Lindsey Havens is the Senior Marketing Manager for PhishLabs , with over 10 years of experience in Marketing, Communications, Public Relations, Lead Nurturing/Generation, and Analytics. MIT examples: Does the customer know how much you care?

Call Center 140

Call Center call center software outsourcing Coaching 140