NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. By automating the collection and organization of call details, businesses can gain valuable insights into their communication activities, improve customer interactions, and drive informed decision-making.

Call Logging 59

Call Logging voip Contact center software CRM 59

JustCall

APRIL 12, 2023

No native conversation intelligence features Customization is available with customized working hours, phone numbers, outbound caller IDs, call greetings, and more Customization is available for a few features Real-time call transcriptions and prompts to help agents navigate calls effectively.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

JustCall

APRIL 5, 2023

However, JustCall is a few steps ahead with advanced features like bulk SMS, appointment scheduler and call tagging. Moreover, JustCall users in the Premium and Custom plans get API and webhook access, which allows them to build bespoke solutions. MMS Available at <cost> per MMS sent or received in the US.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

Tenfold - Contact Center Blog

DECEMBER 28, 2017

Because all calls are screened quickly, trends–both negative and positive–can be discovered quickly and adjustments can be made in an efficient manner. AI tools like speech analysis and chat bots can assist the customer improving productivity in call centers. Call logs are automatically entered into the CRM itself.

call center workforce 54

call center workforce Call Center Technology Management 54

JustCall

APRIL 5, 2023

API and Webhook access is available for Premium and Custom plans. API and Webhook are also available for Pro and Enterprise plans. Call routing and skill-based routing have direct bearing on these metrics. Integrations with several other apps like: Prodoscore, Kustomer, Miro, Zoom, Microsoft Teams, Happy Fox, etc.

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52

JustCall

APRIL 12, 2023

Look for an alternative that offers APIs to integrate it with other tools you use. JustCall While both Gong and JustCall offer features like AI-based call scoring, automated call scoring, and competitor intelligence, the latter offers additional features unavailable in Gong software. Top Features of Chorus.ai Though Chorus.ai

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

MAY 1, 2023

Users can also access conference call logs, notes, dispositions, and reports. Conference calling is available only in Professional and Enterprise Plans. Owing to JustCall’s access to API and Webhook, users can integrate it within their legacy systems.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52