Outsource Consultants

SEPTEMBER 14, 2021

But why would anyone worry about potentially high sales volume? This includes excessive hold times, overwhelmed agents, poor customer satisfaction, and ultimately brand harm. But luckily, there’s still time for you to get prepared for Q4 — before it’s too late. Waiting is the Hardest Part (But It Doesn’t Have to Be).

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

Aspect

MAY 15, 2018

It’s in the Uber app that minimizes your wait time after you hail a car. It’s in the autopilot features of commercial airlines that do most of the work in guiding a aircraft from one location to another. It’s the intelligence in driverless cars. It’s the algorithms that filter spam out of your mailbox. billion in 2025.

Contact Center 68

Contact Center contact center workforce Airlines Virtual Agent 68

Quiq

JULY 28, 2022

Airlines and hotels are among the top industries seeing a drop, brought on by both internal and external factors. Toward the beginning of the pandemic, almost 90% of customers experienced longer wait times than usual, according to CallMiner research. But there are some things you could be doing to exacerbate customer wait times.

Customer Service 90

Customer Service Wait times Airlines Morale 90

Netomi

JANUARY 5, 2022

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Dan Gingiss.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

AUGUST 8, 2019

Southwest Airlines. “Make a customer, not a sale.” The quote reminds me of why a brand needs to focus on building a long-term relationship with its customers, rather than just treating them as a sales opportunity. No doubt, sales are important. Regular, stable sales are much more important any day.

Customer Service 76

Customer Service Airlines Feedback Sales 76

SharpenCX

JANUARY 14, 2020

Can you boost morale, improve your service level, and retain customers without the extra cash? Engage Employees and Boost Agent Morale. Internet and cable providers and airlines top my list. We set our expectations low any time we have to interact with these brands. Where do you start to improve your call center team?

Call Center 76

Call Center Customer Service Morale Finance 76