Beyond Philosophy
JULY 5, 2015
It’s notable that, at this more evolved and advanced stage of enterprise customer-centricity, complaints are thought of more in terms of a life cycle component, and recovery is more of a strategy than resolution: Customer Obsession. Customer Sensitivity. Customer Focus.
Teresa Allen
JUNE 1, 2017
Much talk followed the United Airlines passenger being dragged off a plane and the subsequent incident involving a family that was asked to leave when the name on the ticket didn’t match the name of the person flying. Every airline ticket you buy comes with about a page of fine print detailing what you as a passenger can and cannot do.
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Teresa Allen
JUNE 1, 2017
Much talk followed the United Airlines passenger being dragged off a plane and the subsequent incident involving a family that was asked to leave when the name on the ticket didn’t match the name of the person flying. Every airline ticket you buy comes with about a page of fine print detailing what you as a passenger can and cannot do.
Teresa Allen
JUNE 1, 2017
Much talk followed the United Airlines passenger being dragged off a plane and the subsequent incident involving a family that was asked to leave when the name on the ticket didn’t match the name of the person flying. Every airline ticket you buy comes with about a page of fine print detailing what you as a passenger can and cannot do.
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