Babelforce

NOVEMBER 4, 2021

1 Send and receive WhatsApp messages within your contact center software. Integrating WhatsApp lets agents send and receive WhatsApp messages using your existing software. The integration with contact center software allows you to highlight the customer’s profile, recent orders, or open support tickets.

Customer Support 98

Customer Support Contact center software Contact Center Self service 98

VocalCom

FEBRUARY 27, 2018

Many industries are using chatbots in this capacity with great success—notably, the airline and banking sectors. United Airlines uses a chatbot called AutoPilot to help customers with all their flight information needs, while Bank of America’s “Erica” chatbot helps customers with nearly every aspect of account management.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

NICE inContact

AUGUST 9, 2018

For example, if an airline customer Live Chats with a customer service agent when needing help changing a reservation, the airline could send a survey once their reservation has been re-booked and ask “Overall, how easy was it to change your reservation with [airline] today?”.

Metrics 49

Metrics Airlines Customer Service Contact Center 49

NICE inContact

AUGUST 9, 2018

For example, if an airline customer Live Chats with a customer service agent when needing help changing a reservation, the airline could send a survey once their reservation has been re-booked and ask “Overall, how easy was it to change your reservation with [airline] today?”.

Metrics 49

Metrics Airlines Customer Service Contact Center 49

Edify

DECEMBER 28, 2021

Last week, I recapped our experience at Customer Contact Week in Las Vegas where I had the chance to talk with contact center and CX leaders whose respective companies span industries, size, and geographies, from major airlines in the U.S. to local governments in Canada.

Contact Center 77

Contact Center Airlines Government Technology 77

NICE inContact

AUGUST 9, 2018

For example, if an airline customer live chats with a customer service agent when needing help changing a reservation, the airline could send a survey once their reservation has been re-booked and ask “Overall, how easy was it to change your reservation with [airline] today?” 2) Disagree. (3) 3) Somewhat Disagree. (4)

Metrics 48

Metrics Customer Service Airlines Contact Center 48

VocalCom

FEBRUARY 5, 2018

The airline industry has also suffered setbacks due to mistreatment of passengers and poor communication. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 96

Contact center software Airlines Customer centricity Customer emotions 96