Inbenta

JUNE 30, 2021

Chatbot examples in the travel & leisure industry. Gol Airlines. Chatbot examples in the utility industry. Chatbot examples in the retail industry. Chatbot examples in the manufacturing industry. Chatbot examples in the healthcare industry. Chatbot examples in the healthcare industry.

Chatbots 105

Chatbots Airlines Healthcare Self service 105

The Petrova Experience

OCTOBER 22, 2020

In other words, American Airlines could sit on a panel with me, the JetBlue Airlines speaker, and say “We are not really investing in Customer Experience per se. ” Today, if American Airlines says that on stage, they will be on the news tomorrow. In other words, the chatbots of 2021 need to have contextual awareness.

Customer Experience 52

Customer Experience Airlines Healthcare Chatbots 52

CSM Magazine

MARCH 18, 2021

Poor customer service and perseverance in long waiting loops – what we have begrudgingly accepted as the norm can be changed with the help of modern AI software. Cognigy , an internationally successful pioneer in customer service automation, offers one of the leading Conversational AI platforms (think voice- and chatbots).

Customer Service 75

Customer Service Chatbots Virtual Agent Contact Center 75

Comm100

AUGUST 23, 2018

Chatbots Automate Exceptional Experiences. When chatbots first started gaining popularity, some thought leaders declared them victims of a classic hype cycle , with many users placing high expectations on technology that was just in its infancy. Chatbots can be used to deliver exceptional customer service in many ways.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

Comm100

FEBRUARY 6, 2018

This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Comm100’s knowledge base can easily integrate with live chat, providing a better customer and agent experience through self-service.

CRM 42

CRM Enterprise SaaS Marketing 42