VocalCom

FEBRUARY 27, 2018

Many industries are using chatbots in this capacity with great success—notably, the airline and banking sectors. United Airlines uses a chatbot called AutoPilot to help customers with all their flight information needs, while Bank of America’s “Erica” chatbot helps customers with nearly every aspect of account management.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

VocalCom

FEBRUARY 5, 2018

The airline industry has also suffered setbacks due to mistreatment of passengers and poor communication. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 96

Contact center software Airlines Customer centricity Customer emotions 96

VocalCom

APRIL 9, 2018

For example, many airlines are using this technology to help customers check in for flights more efficiently and notify them when there are schedule changes. The post 5 Ways AI Can Drive Proactive Customer Service appeared first on Vocalcom Blog.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

VocalCom

OCTOBER 22, 2018

Airlines might send information about upcoming flights and offer early check-in. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform. So why not send them gentle reminders a few weeks in advance?

Contact center software 48

Contact center software Airlines Interactive Voice Response Surveys 48

VocalCom

APRIL 16, 2018

An airline, for example, might send out a survey that inquires about different points along the customer’s travel journey. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Surveys 48

Surveys Contact center software Airlines Feedback 48

Pointillist

OCTOBER 22, 2018

In this blog post, I detail nine uses of artificial intelligence to boost your customer experience measurement program by improving your understanding of the rich customer experience data you’re already collecting and making that data actionable. Airline X never responded to my complaint. I love being ignored.”. to 1 p.m.?’

Customer Experience 40

Customer Experience Analytics Metrics Multichannel 40

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store.

CRM 41

CRM Enterprise SaaS Marketing 41