What is an Inbound Call Center? (3 Skills the Best Ones Have!)
Babelforce
SEPTEMBER 3, 2020
Average Handling Time (AHT). The average duration of a customer interaction. Conversational IVR. Conversational IVR is shaping up to be one of the biggest customer service developments of the decade. In a nutshell, conversational IVR brings Alexa-style voice interaction to IVR systems.
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