Remove Airlines Remove Average Handle Time Remove contact center solutions Remove CRM
article thumbnail

What is Interactive Voice Response (IVR): All You Need to Know

JustCall

A key part of the contact center solution, the touch-tone feature allows the caller to press buttons according to these instructions and reach the relevant department. From real estate to airlines, the IVR call in process is an important part of your customer support. Who uses an IVR?

article thumbnail

What To Look For When Buying VoIP Services For Your Contact Center

NobelBiz

Integrated Omnichannel Contact Center technology VoIP can coordinate your entire organization by linking to other cloud-based technologies such as Cloud Contact Center Solution (CCaaS) in an omnichannel customer interaction environment.

voip 52