Balto

DECEMBER 16, 2022

Agent Empowerment. Agent empowerment is one of the top trends in the contact center space for 2023. Empowering your agents means equipping your teams with the tools, trust, information, and freedom they need to make decisions when customers need it the most. One cheat code towards empowered agents?

Contact Center 52

Contact Center Agent Empowerment Self service Scripts 52

JustCall

APRIL 9, 2024

If agents are not available during a particular season and call volume peaks, it would result in missed calls and extended wait times. Productivity concerns: An unexpected increase in call volumes can lead to decreased agent morale, demotivation, and burnout. So, what can you do during these phases? > Don’t just take our word.

Agent Empowerment 40

Agent Empowerment Self service Interactive Voice Response Call Center 40

SharpenCX

DECEMBER 30, 2019

But through it all, one question remains the same: Do you know how to keep customers happy? To help, we’re sharing 6 data-backed methods on how to keep customers happy. Some 70% of buying experiences are based on how the customer feels they are being treated. Internally, it breaks down team morale. Humanize your support.

Agent Empowerment 94

Agent Empowerment Contact Center Contact center software Morale 94

Fonolo

JANUARY 14, 2021

If you haven’t been paying attention, agent attrition has continued to rise, according to our State of the Contact Center 2020 report. And high turnover rates won’t just hit you in the wallet — it also impacts morale, which will affect any new hires. Create opportunities for agents to voice their suggestions and concerns.

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Contact Center Agent Empowerment Morale Coaching 150

CCNG

JANUARY 18, 2023

One of the major initiatives abuzz in the Contact Center industry is agent empowerment and how it will improve performance and CX. Agents who feel empowered are comfortable making decisions on their own, which gives them a keen sense of ownership with every customer interaction. The concept is simple.

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Agent Empowerment CCNG Contact Center Morale 195

SharpenCX

APRIL 29, 2020

And, you shouldn’t have to worry that running a lean contact center puts agents at risk for burnout and disengagement. Download Now: How to put your contact center data to work for a better customer experience. We harbored some customer goodwill and boosted agent morale and inclusion in the process.

Coaching 76

Coaching Management Contact Center Morale 76

NobelBiz

MARCH 5, 2024

By leveraging Nobelbiz’s innovative reporting solutions, companies can not only track key performance indicators (KPIs) such as call resolution times, customer satisfaction scores, and agent productivity levels but also identify trends, forecast demands, and pinpoint areas for improvement.

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Call Center Contact Center Abandon rate Average Handle Time 59