This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Agent Empowerment Remove Customer advocacy Remove Self service Related Topics
Employee engagement Gamification Technical Support Customer effort Analytics Customer Care Customer retention Contact Center Coaching CRM More Related Topics >
article thumbnail

How to win friends and influence people with Workforce Management

teleopti

SEPTEMBER 18, 2019

Involve and empower – to drive positive customer experience (CX) and business success. Provide them with a greater sense of independence and satisfaction by way of self-service options for preferred shifts, holiday requests or time off for medical appointments. Turn customer journeys into business journeys.

Management 57
Management Customer advocacy Employee engagement Self service 57
article thumbnail

Celebrating the Successes and Achievements of Calabrio Customers

Calabrio

OCTOBER 15, 2019

Idaho Central continuously improves frontline engagement and performance and encourages agent empowerment—all backed by Calabrio’s integrated workforce management (WFM) platform. As a result, customers report being happier overall. THE ONE AWARDS WINNERS. The Leader – Idaho Central Credit Union. The Optimizer – Alliant Energy.

Agent Empowerment 16
Agent Empowerment Technical Support Analytics Gamification 16
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024