Agent Empowerment Analytics Customer advocacy Self service 
teleopti
SEPTEMBER 18, 2019
Involve and empower – to drive positive customer experience (CX) and business success. Provide them with a greater sense of independence and satisfaction by way of self-service options for preferred shifts, holiday requests or time off for medical appointments. Turn customer journeys into business journeys.
Calabrio
OCTOBER 15, 2019
That’s why one of the great highlights of each year is the ONE Awards ceremony, which took place today at our annual customer conference, Calabrio Customer Connect. This year we also launched our first-ever analytics competition , so there was even more to celebrate. As a result, customers report being happier overall.
Expert insights. Personalized for you.
57 
Let's personalize your content