Agent Empowerment Customer advocacy Employee engagement Technology 
teleopti
SEPTEMBER 18, 2019
How do they galvanize customer service teams to manage social media interactions positively and in real-time? Next, use automated WFM technology to allocate quiet time with team members to explore innovative ways of working in a relaxed, collaborative environment away from the pressures of serving customers.
Calabrio
OCTOBER 15, 2019
This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. Idaho Central continuously improves frontline engagement and performance and encourages agent empowerment—all backed by Calabrio’s integrated workforce management (WFM) platform.
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