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How to win friends and influence people with Workforce Management

teleopti

SEPTEMBER 18, 2019

How do they galvanize customer service teams to manage social media interactions positively and in real-time? Building an organization that is fuelled by customer service makes sound business sense. In Teleopti’s experience, organizations should focus on three distinct but interconnected areas.

Management 57
Management Customer advocacy Employee engagement Self service 57
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Celebrating the Successes and Achievements of Calabrio Customers

Calabrio

OCTOBER 15, 2019

This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. Idaho Central continuously improves frontline engagement and performance and encourages agent empowerment—all backed by Calabrio’s integrated workforce management (WFM) platform.

Agent Empowerment 16
Agent Empowerment Technical Support Analytics Gamification 16
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