Agent Empowerment Analytics Customer advocacy Employee engagement 
teleopti
SEPTEMBER 18, 2019
How do they galvanize customer service teams to manage social media interactions positively and in real-time? Building an organization that is fuelled by customer service makes sound business sense. In Teleopti’s experience, organizations should focus on three distinct but interconnected areas.
Calabrio
OCTOBER 15, 2019
This year we also launched our first-ever analytics competition , so there was even more to celebrate. This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. Getronics has used Calabrio solutions for 10 years and is implementing Calabrio Analytics.
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