Agent Empowerment, Coaching, Enterprise and Quality management

Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards

CSM Magazine

JUNE 22, 2023

Calabrio ONE seamlessly unifies workforce optimisation, agent engagement, and business intelligence solutions into the only enterprise-grade, true-cloud workforce performance suite. Agent Empowerment and Scheduling: Grant is Calabrio ONE’s AI-enabled virtual assistant who has revolutionised scheduling for agents and managers alike.

Agent Empowerment

Agent Empowerment Customer centricity industry standards Analytics

Should Customer Service be a Sales Channel?

DMG Consulting

SEPTEMBER 16, 2017

Some recordings are reviewed by a quality management team who evaluate, score, and coach agents on their performance. While DMG does not have any insight into the specifics of Wells Fargo’s contact centers, it’s likely that agents were given sales and up-sell goals that were closely monitored by management.

Sales

Sales Customer Service Contact Center CRM

Customer Contact Central

Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards

Should Customer Service be a Sales Channel?

Webinars

Stay Connected