Agent Empowerment Coaching Enterprise Interactive Voice Response 
3CLogic
JANUARY 5, 2022
While using social media, chat, and email to communicate with customers was unimaginable at that time, these channels are now essential for delivering a positive customer experience for a modern-day enterprise. Perhaps the reason why is because agents have made it clear that they prefer a remote environment.
Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely. James Pollard.
Expert insights. Personalized for you.
52 
Let's personalize your content