Taylor Reach Group

APRIL 27, 2020

Similarly, not empowering agents with the authority to resolve issues also creates friction and unpleasant outcomes for the agent and customer alike. Incredibly, many organizations limit agent empowerment in the mistaken belief that the agents cannot be trusted with making such decisions.

Agent Empowerment 137

Agent Empowerment Consulting Consulting Coaching 137

Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

teleopti

DECEMBER 2, 2019

Once everyone is confident with the new system, discuss ways to utilize the latest WFM training planner capabilities for coaching sessions. Look for people who want to work with you every step of the way, from initial consultancy, implementation to post-sales support. If necessary, enlist help from seasoned users in the WFM team.

Coaching 68

Coaching Employee engagement Consulting Consulting 68

DMG Consulting

SEPTEMBER 16, 2017

Thank you for your interest in DMG Consulting’s publications. Some recordings are reviewed by a quality management team who evaluate, score, and coach agents on their performance. Give your agents the credit they deserve, and let them choose the right course of action. Please complete the registration form below.

Sales 48

Sales Customer Service Contact Center CRM 48