Calltools

APRIL 3, 2024

Technology and customer expectations have changed a lot over the last few years. Take some time to learn about the contact center trends for 2024 that will put your team on the path to success. Focus on Customer Care All of the contact center trends you adopt should ultimately improve customer care.

Contact Center 52

Contact Center Interactive Voice Response Agent Empowerment Self service 52

NICE inContact

FEBRUARY 23, 2016

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

Agent Empowerment 50

Agent Empowerment Multi-channel support Contact Center Cloud contact 50

Talkdesk

NOVEMBER 29, 2017

Video #1: 5 Crazy Ideas for Transforming Your Contact Center. Despite significant advancements in technology, the phone support experience has remained unchanged for 30 years. Gadi Shamia reveals five opportunities for contact center leaders to use technology to deliver a truly unique customer experience.

Contact Center 40

Contact Center Agent Empowerment Cloud contact Sales 40

VocalCom

MARCH 12, 2018

The contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success. Agents need the best technology to deliver great service.

Contact Center 91

Contact Center Agent Empowerment Interactive Voice Response Contact center software 91

NobelBiz

MARCH 5, 2024

and “Do you have the right people and technology in the right places?” Agent Empowerment and Efficiency : Our solutions provide detailed performance analytics, facilitating targeted training and development programs that empower agents and enhance productivity. Lee Davis – tech analyst, Forbes contributor.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

CSM Magazine

JULY 14, 2022

Smart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio. Just be sure to check the label: is it true or fake cloud? WEM to the rescue: one solution – additional revenue.

Management 59

Management Agent Empowerment Analytics Cloud contact 59