Calltools

APRIL 3, 2024

Now that many software solutions have moved to the cloud, contact centers can give remote employees access to the tools they need. Remote work should help lower your turnover rate, improve engagement, and give you a more dynamic workforce that lets you pull in remote agents during busy hours.

Contact Center 52

Contact Center Interactive Voice Response Agent Empowerment Self service 52

NICE inContact

FEBRUARY 23, 2016

Advanced customer data synchronization with automatic screen-pops improves key metrics including Net Promoter Scores, First Contact Resolution, cross-sell, up-sell, and conversion rates. Agent Empowerment through real-time displays of agent performance, productivity and skills rankings metrics.

Agent Empowerment 50

Agent Empowerment Multi-channel support Contact Center Cloud contact 50

JustCall

MARCH 9, 2023

Genesys Cloud CX Genesys Cloud CX Genesys’ cloud contact center software is ideal for businesses seeking to foster long-term customer relationships. Salesforce Service Cloud Salesforce Service Cloud Salesforce is perhaps the most popular name known to the customer-focus industry.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Talkdesk

NOVEMBER 29, 2017

Learn how the world’s largest wine marketplace (23 million active users) relies on Talkdesk’s cloud contact center platform for easy setup, agent onboarding and management to offer support in 7 languages in 11 countries. Video #5: How Hotel Tonight, Caviar, and Evernote Build a Culture of Agent Empowerment.

Contact Center 40

Contact Center Agent Empowerment Cloud contact Sales 40

NobelBiz

MARCH 5, 2024

Agent Empowerment and Efficiency : Our solutions provide detailed performance analytics, facilitating targeted training and development programs that empower agents and enhance productivity. All the way from onboarding to support to troubleshooting has been great throughout this journey!”

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

VocalCom

MARCH 12, 2018

The contact center is, without question, an intense environment. To keep agents organized and focused, managers may present them with a rigid protocol. However, good management is only part of ensuring agent success.

Contact Center 91

Contact Center Agent Empowerment Interactive Voice Response Contact center software 91

CSM Magazine

JULY 14, 2022

Smart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio. Just be sure to check the label: is it true or fake cloud?

Management 59

Management Agent Empowerment Analytics Cloud contact 59