Agent Empowerment Chatbots Customer Care Customer Experience 
CSM Magazine
JULY 28, 2021
In today’s world where Digital Transformation is continually revolutionizing support capabilities, it is critical that you are able to identify, implement and empower your support teams with the tools that will enable them to provide world-class customer experiences. Nikhil Kelkar, Senior Director Customer Support Strategy, LinkedIn.
Comm100
DECEMBER 1, 2017
For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. Tip: Designing annual priorities will be unique to each contact center, and may depend on company history, culture, and customer experience goals.
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