Agent Empowerment Call Center Personalization Self service 
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.
NICE inContact
OCTOBER 3, 2017
Personally, my favorite of these quotes is “It’s not how we make mistakes, it’s how we correct them that defines us,” and this couldn’t be truer when it comes to customer service. It might be time for your contact center to shift its focus from obsessing over issue avoidance and focusing on issue resolution!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
bold360 Blog
AUGUST 31, 2020
Customer self-service (CSS) is a win-win for all involved in today’s uncertain business landscape, one where remote work and digital-first interactions have become the “new normal.”. CSS tools, unlike human agents, are available 24/7 across multiple channels. CSS Tools Go Beyond the Chatbot.
NICE inContact
OCTOBER 3, 2017
Personally, my favorite of these quotes is “It’s not how we make mistakes, it’s how we correct them that defines us,” and this couldn’t be truer when it comes to customer service. It might be time for your contact center to shift its focus from obsessing over issue avoidance and focusing on issue resolution!
Noble Systems
JANUARY 29, 2019
While many insurers are falling short, the leaders are establishing best practices for how to build engagement, create personalized digital experiences and deliver consistency across digital components.” Contact center leaders must adapt to current day realities.
Calltools
APRIL 3, 2024
With reliable generative AI helping customers, you can handle more calls quickly to keep hold times low. Self-Service Options Some callers have complex problems that require help from a customer service professional. This lets customers handle their own needs while your agents tackle more demanding issues.
Noble Systems
JANUARY 29, 2019
While many insurers are falling short, the leaders are establishing best practices for how to build engagement, create personalized digital experiences and deliver consistency across digital components.” Contact center leaders must adapt to current day realities.
Expert insights. Personalized for you.
334 
Let's personalize your content