Agent burnout contact center solutions Surveys Upselling 
Playvox
AUGUST 25, 2021
As in-person interactions with customers have largely been suspended during the pandemic, customer experience centers have evolved from simply offering reactive support to providing proactive customer engagement. In a digital-first world, customer experience centers have become the heart of modern businesses.
Playvox
APRIL 27, 2023
Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Agents won’t burn out trying to channel jump to satisfy needs. Agents with access to complete information across all channels consistently provide optimal service.
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