Quality Contact Solutions

DECEMBER 31, 1969

It helps determine how your agents are operating, allowing management to make better informed decisions. If an agent’s utilization is at 95% while another is at 30%, that’s out of alignment. We’ve all seen it…call after call with little to no breaks can quickly turn into agent burnout. Talk about maximizing your ROI?!?!

Telemarketing 49

Telemarketing Agent burnout Call Center call center solutions 49

Robert Davis

APRIL 5, 2018

Although telemarketing is undergoing a revival, it has had its ups and downs since the beginning. The big surge in telemarketing operations happened in the early 1980s to mid-1990s when the industry grew from employing a half-million agents to 4.5 Likewise, the number of telemarketing operations in the U.S.,

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

Although telemarketing is undergoing a revival, it has had its ups and downs since the beginning. The big surge in telemarketing operations happened in the early 1980s to mid-1990s when the industry grew from employing a half-million agents to 4.5 Likewise, the number of telemarketing operations in the U.S.,

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40