Skybridge

JUNE 10, 2020

Remind your team that taking their breaks, getting their exercise, and staying connected with others are important. Focus on both hard skills and the softer skills and for every new level of mastery achieved, be sure to praise each agent, both individually, and in front of their peers. Pour on the Gratitude.

Agent burnout 52

Agent burnout Call Center At home agents Coaching 52

NobelBiz

MARCH 6, 2023

Predictive dialer software improves customer service operations as it allows to: Automate the process of calling customers back who have requested a call from an agent. This can reduce customer wait times and ensure that agents promptly address their issues. This ensures that customers are connected to the right agent.

Abandon Call 52

Abandon Call Contact Center Agent burnout Abandon rate 52

NobelBiz

FEBRUARY 21, 2023

It is challenging to offer a good customer experience when customers hate long wait times. One solution to this problem is to increase the capacity of call center agents. However, if your contact center experiences occasional call spikes, hiring additional agents can increase agent downtime and costs.

Best practices 52

Best practices Contact Center Abandon rate Management 52