JustCall

MAY 23, 2023

Join us at the Awards Gala on Tuesday, June 20, at Caesars Forum in Las Vegas for a cocktail hour, 3-course dinner, and live entertainment. With 100+ phone system integrations, JustCall ends agent burnout and initiates smarter workflows.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

CSM Magazine

SEPTEMBER 10, 2021

We count on agents for assistance with a broad array of consumer needs including technology, healthcare, housing, finance, utilities, entertainment, travel, and internet access. However, the world of agents has also been complicated by legacy technology that has driven more complexity in agents’ roles.

Agent burnout 52

Agent burnout Coaching Metrics Entertainment 52

SharpenCX

APRIL 29, 2020

To keep your team engaged and performing at their best, your agents need to be coached daily. Because productivity without engagement is another key contributor to agent burnout – the Rube Goldberg Machine of bad outcomes. As you forecast for customer needs and plan agent schedules, build in time for coaching each agent.

Coaching 76

Coaching Management Contact Center Morale 76

Fonolo

FEBRUARY 19, 2019

We tip our hat to the managers that face the day-to-day challenge of hiring agents and keeping them in good spirits. Telltale Signs: How to Identify Call Center Agent Burnout. The Anatomy of a Successful Contact Center Manager [Infographic]. Why You Should Empower Your Customer Service Team. Customer Experience Trends.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62